About this role
Transition Management Develop and own the end-to-end transition plan. Lead service transition activities from mobilization through hypercare. Coordinate all transition workstreams across Honda, and the suppliers. Manage dependencies, risks, assumptions and issues throughout the project lifecycle. Ensure service continuity is maintained during the migration period. Define and manage transition governance structures and reporting. Service & Process Migration Oversee transition of: Service Desk processes Incident Management Request Fulfilment Knowledge Management Escalation Management Service Reporting SLA Management Operational Governance Validate operational readiness prior to go-live. Ensure all transition deliverables are completed and signed off. Stakeholder Management Act as the primary coordination point between Honda, and the suppliers. Facilitate workshops, decision boards and steering committees. Communicate progress, risks and key decisions to senior management. Work closely with business representatives to minimize operational impact. Governance & Quality Assurance Define KPIs and transition success criteria. Establish operational governance forums. Ensure compliance with Honda standards, security requirements and ITIL best practices. Monitor transition performance and benefit realization. Change Management Support user communication and organizational readiness activities. Coordinate training, knowledge transfer and documentation activities. Ensure support teams are fully prepared before handover. Required Experience Minimum 8 years of IT Project or Transition Management experience. Proven track record delivering large-scale outsourcing or managed service transitions. Experience transitioning Service Desk and Workplace Services between providers. Strong understanding of: ITIL Service Desk Operations Incident and Request Management Service Governance Vendor Management Knowledge Transfer Experience working with multinational organizations.