About this role
About us Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
About the Role: An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.
You will be responsible for:
• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff
To be successful, you will have
• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily
Why You'll Love It Here
• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging
How to apply
If you have a strong senior receptionist and medical background and are eager to make an meaningful impact, we encourage you to apply.
Please note: Police check will be required for successful applicants.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time.