About this role


Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together. 

As a Product Solution Engineer focused on Voice AI Agents, you will help shape how Voice AI solutions are implemented and scaled across Infobip. You will work closely with Product Development, Solution Engineering, Customer Services, and business-facing teams, combining hands-on customer delivery with implementation methodology, product feedback, and regional enablement. Your goal is to successfully deliver complex and early-stage Voice AI implementations while building reusable knowledge and frameworks that enable regional teams to deliver independently.
What You’ll Do
• Participate in Voice AI implementations from solution design and configuration through testing and go-live, including beta and early-release projects.
• Build, configure, test, and troubleshoot Voice AI agents, conversational flows, telephony, APIs, and external integrations.
• Develop and improve implementation frameworks, playbooks, troubleshooting guides, and reusable delivery assets.
• Work closely with Product and Engineering to resolve implementation challenges and provide structured customer and regional feedback.
• Collaborate with Solution Engineering, Sales, and Customer Services throughout the customer journey.
• Understand customer needs, Voice AI market trends, and how Voice AI solutions are positioned and sold.
• Support the Voice AI Community of Practice, knowledge sharing, and regional enablement to increase independent delivery.
• Identify new use cases, recurring implementation challenges, and opportunities to improve both the product and delivery approach.
What Makes You a Strong Fit
• 3+ years of experience in SaaS implementation, technical consulting, solution engineering, or a similar technical role.
• Strong technical foundation with hands-on experience in APIs, integrations, authentication, webhooks, and troubleshooting.
• Ability to understand customer architecture and translate requirements into practical technical solutions.
• Strong problem-solving skills and ability to troubleshoot across multiple systems and components.
• Comfortable working directly with customers and collaborating across Product, Engineering, Sales, and technical teams.
• Interest in AI, conversational technologies, and continuously learning new technologies.
• Strong organizational and communication skills.
• Excellent written and verbal English.
Nice-to-Have Qualifications
• Experience with conversational AI, AI agents, LLM-based solutions, or automation platforms.
• Knowledge of voice and telephony concepts such as SIP, VoIP, call flows, routing, numbers, and voice integrations.
• Previous experience delivering Voice AI, chatbot, contact center, or other conversational solutions.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.


Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

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