About this role
Job Responsibilities
• Lead end-to-end delivery of the central CRM platform initiative, from current-state assessment to implementation and optimisation • Review existing systems, platforms, and data flows to identify gaps, redundancies, and integration opportunities • Define and drive the CRM roadmap, ensuring standardised data structures, workflows, and scalable architecture • Translate business requirements into functional and technical solutions within Microsoft Dynamics • Oversee system integration, working with Group IT and vendors to connect CRM with enterprise platforms • Drive data migration, cleansing, and governance to ensure high-quality, analytics-ready lifecycle data • Lead automation and workflow design to improve efficiency and enhance customer journey management • Manage project delivery (timeline, risks, testing, and stakeholder engagement), including hands-on involvement in solutioning and UAT
Job Requirements
• Bachelor’s degree in Information Systems, Computer Science, Business or related field • Minimum 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects • Strong hands-on experience with Microsoft Dynamics CRM, in configurations, workflows, integrations and testing • Strong understanding of data architecture, data governance, and lifecycle management in CRM environments • Experience in system integration (APIs, middleware, or similar) and working with technical teams/vendors • Strong problem-solving and solutioning skills, with the ability to bridge business and technical requirements • Familiarity with automation tools, reporting dashboards (e.g., Power BI), and analytics-driven decision frameworks is a plus • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment