About this role
Get to Know the Team
GrabFood, a food delivery platform in Southeast Asia, is looking for an Account Management Specialist to join our team in Thua Thien Hue, Vietnam.
Get to Know the Role
You will manage our merchant partners, ensuring their success on the GrabFood platform.
You will report to Manager, Key Account Management - Expansion
You will work onsite at Da Nang city.
The Critical Tasks You Will Perform
You will manage a portfolio of important merchants with a focus on building lasting relationships and increasing profitability/revenue.You will communicate with important merchants for merchant-funded promo programs, partnerships, new products, and new features.You will identify bottlenecks and potential issues related to merchant operations and provide solutions to these issues.You will improve growth of important accounts by analyzing data and developing plans to increase profitability/revenues aligned with country targets.You will implement business improvement projects to create value for both merchants and Grab.You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.You will work across departments to tailor merchant-specific needs, such as customized reporting, marketing support, and integrations, and lead by collaborating with merchants and operations teams.You will stay updated on industry trends, new technologies and changing consumer preferences in F&B.You will always gather feedback and look for ways to improve skills and performance in the role.You will coordinate with the merchant and departments to further develop services within the Grab ecosystem, including omnichannel, GrabMart,.. What Essential Skills You Will Need
Bachelor's degree in Business Administration, Marketing, or a related fieldYou have 2 years' experience in account management, business development, partnerships, or an equivalent role.Experience with the food delivery industry and e-commerce market trendsExperience establishing communication and engagement with prospectsExperience working in the food delivery or e-commerce industry Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.