About this role
Get to Know the Role
You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels.
These solutions include:
Table management solutionsDeals, loyalty and customer engagement toolsFood deliveryQR orderingDigital payment solutionsAdvertising and promotional solutionsCustomer insights and CRM toolsYou will work directly with restaurant owners and senior decision-makers, taking a consultative approach to understanding their business priorities and identifying opportunities to grow through Grab's ecosystem. You will be expected to manage larger and more complex opportunities, bringing together the right solutions to support merchants' commercial goals.
As a senior member of the team, you will also play a role in raising overall team effectiveness — supporting less experienced team members, sharing best practices, and taking ownership of selected team and business initiatives.
This is an exciting opportunity for someone who enjoys hunting for new business, solving complex merchant challenges, building long-term relationships, and helping others succeed.
You will report to the Manager, Merchant Sales and be based onsite at Grab Singapore.
The Critical Tasks You Will Perform
Identify and acquire new restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings, including larger and more strategic opportunitiesBuild and manage a strong pipeline of sales opportunities with disciplined CRM and pipeline managementUnderstand merchants' business models, challenges, and growth priorities, and recommend suitable solutions across Grab's ecosystemLead consultative sales conversations, presentations, negotiations, and contract discussions with business owners and senior decision-makersIndependently manage complex and multi-product opportunities from prospecting through to closeBuild long-term relationships with merchants and proactively identify opportunities to deepen their partnership with GrabWork cross-functionally with Operations, Marketing, Account Management, Product, and other teams to ensure successful onboarding and adoption of Grab solutionsSupport and coach less experienced team members through deal strategy, pitches, and sharing of best practicesTake ownership of selected team or business initiatives and support the Manager, Merchant Sales on broader team priorities where requiredIdentify and drive opportunities to improve sales processes, commercial approaches, and overall team effectiveness What Essential Skills You Will Need
4+ years of experience in B2B sales, business development, merchant acquisition, or other client-facing commercial roles, with a strong track record of delivering against sales targetsProven experience prospecting, hunting, and acquiring new business through a consultative sales approachStrong commercial acumen, with the ability to understand a merchant's business model, growth priorities and operational challenges, and translate these into relevant business solutionsExperience managing larger or more complex opportunities involving business owners, senior decision-makers and multiple stakeholdersAbility to sell across a suite of products and solutions, identifying opportunities beyond the merchant's immediate needStrong negotiation, stakeholder management and communication skills, with the ability to independently drive opportunities from prospecting through to closeThrives in fast-paced, target-driven environments and demonstrates strong ownership, judgement and accountabilityAbility to coach and support less experienced team members, share best practices and contribute to raising the overall effectiveness of the sales teamComfortable taking on broader leadership responsibilities where required, including supporting strategic initiatives, complex pitches and team priorities Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.