About this role
As an Amazon Web Services (AWS) Associate Customer Solutions Manager, you will be responsible for helping AWS customers through their multi-year cloud journey. In this role, you will ensure all AWS teams work together effectively and efficiently to deliver customer outcomes. You will be a key partner for our customers, leveraging your experience with large-scale cloud transformations and helping guide them through their AWS adoption stages. In addition to guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interact with customer and AWS leadership, driving collaboration between other key account groups (sales, support, solutions architecture, and professional services), product/engineering teams, and customer teams, planning and supporting important workload migrations. You will manage cadence by leading reporting and tracking functions along the way. The execution of educational plans, guidance to align business outcomes, executive briefings, and launch events and transitions are some of the CSM-owned elements that are fundamental to our customers' cloud journey success. You are encouraged to think big, invent, and take ownership of customer challenges. You will not only deliver the best of AWS/Amazon to our customers but also proactively help solve customer challenges through new ideas, tools, and mechanisms. The selected candidate will have a strong technical background, be detail-oriented, have excellent problem-solving skills, and be exemplary communicators at both executive and project team levels. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions. You will promote AWS services and influence customers to adopt them. You must be passionate about delivering an excellent customer experience through AWS solution implementation and driving innovation, and must also be obsessed with contributing to the day-to-day management of customers' successful migration to AWS Key job responsibilities Lead and advise a high-performing team in challenging situations Identify and remove obstacles for the team while actively managing organization productivity and outcomes Understand customer strategic objectives and define how cloud migrations enable them Develop long-term, trust-based strategic relationships with customers Possess customer service skills at all levels of the organization Maintain deep knowledge and understanding of existing and developing cloud technologies Be expert in all cloud maturity stages to help customers in cloud adoption stages Be able to maintain a program plan that captures a comprehensive view of customer initiatives and status Coordinate multiple internal and external parties through influence, personal credibility, and thought leadership Possess organizational and change management experience related to cloud migrations Help customers identify use cases for priority AWS adoption as well as best practice implementations Manage time efficiently, meet personal goals, and work effectively with other sales and marketing team members Moderate travel required About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.