About this role
Rogue Bookkeeping is hiring an alarmingly organized Executive/Administrative Assistant to keep the gears of our small, fully-remote team turning. This is the person who makes sure things do not fall through the cracks, and who quietly gets a small thrill when they do not.
Quick note before you read on: this is an admin and operations role, not a bookkeeping role. You do not need a finance background. Some of the tasks live inside accounting software, but we will teach you every button you need to push. What we cannot teach is follow-through, judgment, and the kind of care that treats other people's deadlines like your own. And while we are a remote firm, this role will be hybrid with the in-person portion being in Chilliwack.
*About Rogue Bookkeeping*
We are a team who take genuine pride in our work and our relationships with our clients. We believe strongly in clear communication, achieved in part through the proper application of gifs (internally). We are serious about the work and not particularly serious about ourselves.
We are a fully-remote team and a high level of day-to-day communication is part of the job, not a bug. If you have a question, are unsure of something, or just want to double check, we welcome that. We use Financial Cents to project-manage our work and deadlines, and you will be expected to learn it, use it, and (we hope) love it. Frequent updates are non-negotiable.
We passionately believe in unconventional professionalism: we are very serious about the work and very good at it, and we also embrace humour and sass in our culture. We want our teammates to be happy and successful, and we know success looks different for each person.
*Our Values*
* *Openness and honesty.* If a client wants to know how we arrived at their bill or why we did something a certain way, we tell them. No defensiveness, no fog. * *Non-judgmental.* We are a proud member of the Safe Space Alliance. We work with different people who have different experiences and levels of expertise, and nobody should ever feel like they cannot ask a question or bring us a problem because of who they are or what they do not yet know. We only judge puppy-kickers (harshly). * *Service-oriented.* We serve a diverse clientele across industries and business stages, and every client gets the same consistent, elevated, equitable service.
*What You'll Actually Do*
This role keeps our internal operations, communications, and admin running.
*Weekly:*
* Run RBK's own accounts receivable: send and follow up on our invoices so the firm actually gets paid on time
*Monthly:*
* Tasks within Quickbooks Online * Write and send our internal team newsletter * Use/update Telpay * Organize our Loom video library and add the links into Notion and Financial Cents resources so people can actually find them
*Quarterly:*
* Produce and send our external client newsletter (content writing, topic generation, etc)
*As needed:*
* Handle new client onboarding admin: set up files, folders, and records so bookkeepers can hit the ground running * Make website updates, including refreshing employee bios (Wordpress and Elementor)
*Working Closely With Our CEO*
Here is the honest heart of this role. You will work most closely with our CEO, and the right person makes her measurably more effective and helps protect her focus. This is the part we need the most, so read it carefully:
* *Proactive by default.* You anticipate what is needed and move on it before being asked. The best version of this role can feel a little like mind-reading. We know that takes time to build, and we will meet you there, but the instinct to look ahead has to already be in you. * *Strong judgment on effort versus payoff.* You can tell when something deserves fifteen minutes and when it deserves two hours, and you do not gold-plate things that do not need it. You protect the return on our time as if it were your own. * *Comfortable wearing many hats and making on-the-fly calls.* Small business mean