About this role
*Student Transportation Services of Waterloo Region (STSWR) Inc. *has been established as a consortium for the purposes of planning, managing, and providing pupil transportation for approximately 35,000 elementary and secondary students of two of the school boards in the Region. It also provides School Travel Planning services to schools to support families in the walk zone.
STSWR is hiring an Executive Assistant who will provide high-level administrative, operational, and digital support to the General Manager and three subject-matter Supervisors. This role combines receptionist duties, front-facing public interactions, committee support, event execution, and digital communications to support the organization.
· *Positions Available:* 1 Full-time, permanent position
· *Hours:* 35 hours per week
o Core hours are 9:00 a.m. to 5:00 p.m., Monday to Friday, with summer flex hours that include Fridays off in July and August. This role offers limited remote work, with the majority of time required in-person in the Kitchener office.
· *Rate of Pay:* $27.17 to $33.76 per hour with comprehensive benefits and a defined benefits pension plan.
· Successful candidates must have their own reliable transportation to and from the office. STSWR is located on GRT Route 34 ? Bingemans (Stop # 3459 ? 540 Bingemans Centre Dr).
*Qualifications*
· Minimum 3 years of experience as an Executive Assistant, Receptionist, or in a senior administrative role supporting management teams, ideally within the public sector.
· Exceptional verbal and written communication skills. Must be comfortable engaging with a wide range of stakeholders with the proven ability to de-escalate while handling time-sensitive inquiries.
· Proven experience handling sensitive or complex service interactions by phone and email.
· Ability to remain calm, professional, and solution-focused under pressure, including during urgent or emergency situations.
· High responsiveness in time-sensitive events with sound judgment and thorough documentation.
· Quick learner with the ability to absorb technical and procedural information.
*Assets*
· Post-secondary education in Business Administration, Communications, or a related field.
· Novice photography skills.
*Key Responsibilities*
· Serve as the primary receptionist and front-facing representative for STSWR, welcoming visitors, managing incoming phone calls/emails, de-escalating complex public inquiries, and handling courier deliveries and incoming/outgoing mail.
· Provide high-level executive and operational support to the General Manager and Supervisors, managing schedules, calendar updates, IT support requests, staff files, and general office documentation.
· Oversee day-to-day office management and financial administration, including office supply inventories, office machine maintenance, new hire documentations, invoicing/auditing, and GRT card distributions.
· Act as the administrative lead for staff/committee functions, managing full-cycle meeting logistics, agendas, notes, and official minute-taking for the School Travel Planning (STP) Steering Committee and internal staff meetings.
· Manage high-volume public, parent, and stakeholder communications across phone and email channels, using de-escalation skills to handle complex inquiries, website updates, kindergarten communications, and exam/summer school scheduling updates.
· Plan, coordinate, and execute large-scale community safety initiatives and events ? such as First Riders Program, Safety Patrol Training (with local community partners), etc.
· Coordinate and execute appreciation programs including the Roll Model bus driver appreciation program.
· Other administrative duties as assigned or required to support team operations.
*Please Note:*
References will be requested of candidates selected to move forward in the hiring process.
Chosen candidate will require a police record check upon hire.
*Please forward your cover letter and resume to careers @