About this role
We are currently looking to fill a Full Time front desk position at Holiday Inn & Suites Kamloops.
Ideal candidates will have:
-1-2 years previous experience as a hotel reception agent or relevant hospitality work
-Positive and professional attitude -Strong customer service skills -Professional phone etiquette -Basic computer knowledge -Ability to multi-task and work in an often busy environment -Excellent verbal & written English communication skills
Tasks and duties will include:
* Maintains an inventory of vacancies, reservations and room assignments. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Ensuring that each guest receives a warm and welcoming reception at check-in/check-out * Providing information about services available in the hotel and surrounding areas * Processing charges and payments to the appropriate accounts. * Promoting and selling guest rooms * Answering telephones, taking messages, directing calls and processing reservations * Addressing customer inquiries * Coordinates guest room maintenance work with the engineering and maintenance division. * Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. * Knows daily activities and meetings taking place in the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * *Willing to do relief night audit to cover sick days and/or holidays if needed*
We are looking for an individual who will bring with them a positive energy and enthusiastic attitude and who is seeking long-term/permanent employment. Benefits available.
Please e-mail resumes.
Experience:
* customer service: 1 year (Preferred)
Work remotely:
* No
Job Types: Full-time, Permanent
Pay: $18.25-$19.00 per hour
Work Location: In person