About this role
ServiceNow Solution ArchitectRequisition ID: 47098 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.Main Purpose and FunctionThe ServiceNow Solution Architect provides expertise on ServiceNow?s Now Platform, and enables the maximisation of value delivery on ServiceNow to accelerate service modernization. In addition, the position accelerates AI adoption and supports the delivery of enterprise capabilities. The ServiceNow Solution Architect utilises expertise with an array of modules including ITSM, ITOM, CSM and the CMDB, as well as web services and integrations (REST/SOAP). The position is responsible for scripting and ACL configuration.The Solution Architect helps support, plan and lead implementations of enterprise, business, application and technology initiatives on the ServiceNow platform. Working in partnership with Enterprise Architecture and technical delivery teams, the Solution Architect provides support to enterprise-level business functions. The Solution Architect applies the latest ServiceNow enablement strategies, blueprints, and standards into their solutions and designs as they support business and technology projects. The position has access to confidential information. It also makes recommendations for changes to systems and processes that may impact financial and operational areas as well as staffing workloads and levels, working conditions, and changes in positions.Specific Duties/Responsibilities Responsible for platform governance, focusing on the promotion of ?upgrade-safe? configurations and ensuring adherence to out-of-the-box logic over excessive customization Designs and consults on integrations with third-party systems using REST/SOAP APIs, WorkFlow Data Fabric and MID servers Develops and validates architecture patterns and technical approaches on the ServiceNow platform that solve complex service management business problems in an evolving ecosystem. Leads targeted proof-of-concept initiatives on using ITSM, CSM, ITOM, SPM, the CMDB and the core Now Platform to accelerate capability delivery, and contribute to efforts related to complex data migrations etc. Collaborates with stakeholders to define solutions. Researches, evaluates and recommends new tools and methodologies for development of business applications with a particular focus on staying current with AI Validates, refines and expands a scalable, mature ITIL-centric model for service management and the delivery of enterprise capabilities. Verifies assumptions: utilizes subject matter experts to improve and further define the solution in service of the business problem Uses requirements to develop well-formulated models of solution components and integrations Communicates ideas effectively through solution architecture diagrams and documents Consults with customers to understand their requirements Probes and listens for information, influence people, facilitate consensus building, synthesize and translate ideas into actionable requirements, articulate those ideas to others Identifies use or purpose, constraints, risks, etc. Participates in the discovery and documentation of the business scenarios driving the solution Manages architecture Represents architecture and issu