About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Computer and technology knowledge: Jira. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Word processing software. Communication software. MS Windows. Conduct software testing. Transportation/travel information: Own transportation. Own vehicle. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Day. Financial benefits: Bonus. Other benefits: Free parking available.