About this role
Education: Bachelor's degree. Work setting: Financial institution. Financial technology. Contact centre. Tasks: Document technical requirements to ensure that products, processes and solutions meet business requirements. Prepare cost-benefit and return-on-investment analyses to support system implementation. Design, develop and implement information systems business solutions. Provide advice on information systems strategy, policy, management and service delivery. Usability testing. Operate automatic or other testing equipment to ensure product quality. Execute and document results of software application tests and information and telecommunication systems tests. Develop and maintain cost findings, reporting and internal control procedure. Document reporting needs, queries, logic, results and recommendations to other information systems professionals. Supervision: Collectors. 3-4 people. Computer and technology knowledge: SQL. Area of work experience: Quality assurance or control. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Innovation. Analytical. Proactive. Screening questions: Do you have experience working in this field?. Other: Use of artificial intelligence. Experience: 5 years or more. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Life insurance. Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Other benefits: Learning/training paid by employer. Paid time off (volunteering or personal days). Parking available.