About this role
Job summary
Elm Lodge Surgery is seeking a full-time (37.5 hours per week) Operations Manager who is passionate about working as part of our team to provide excellent patient-centred care.
Main duties of the job
The successful candidate will be a key part of the practice leadership team and will share our vision of excellent patient-centred care.
You will have experience leading high performing teams with compassion.
Your main role will be taking responsibility for the day-to-day operations of the surgery reception and administration team.
A high degree of confidentiality, sensitivity, discretion and tact is required.
Experience of working in a GP surgery is essential. Support and training for the role will be provided.
The successful candidate will be expected to work fixed hours including some 8am starts and some 6:30pm finishes. The surgery is open Monday to Friday.
About us
We are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes.
The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years. We are welcoming to new team members.
We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable.
Job description Job responsibilities
Job title: Operations Manager
Reports to: Practice Manager
Accountable to: Practice Manager
Hours:37.5 per week
You will be responsible for leading:
Day-to-day operations of reception and administrationHealth and safety at the surgeryData security and protectionMaintenance, security and insurance of the surgery building
You will also work with the practice manager to:
Support quality and safety, including QOF and other targetsPrepare clinical and non-clinical rotasSupport CQC compliancePrepare and update practice policy documentsPrepare accounting information and NHS compliance submissionsMaintain surgery HR records
Person Specification
Qualifications Essential
Good general education to A Level or equivalent
Desirable
Degree level qualification in a subject related to management or business Vocational qualifications related to general practice administration or management
Experience Essential
Experience of working in a GP practice Experience of leading a team
Key Skills Essential
Excellent IT skills including MS Excel Excellent written and spoken skills in English
Desirable
Leading team meetings Handling HR matters including drafting contracts of employment, performance management and grievances Responding to complaints Processing documents and referrals in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elm Lodge Surgery
Address 2 Burbage Road
London
SE24 9HJ
United Kingdom
Employer's website https://www.elmlodgesurgery.co.uk/ (Opens in a new tab)