About this role
JOB TITLE: Manager, WildCare Park Maintenance
LOCATION: Saint Louis Zoo WildCare Park
REPORTS TO: Director, Maintenance
DEPARTMENT: WildCare Park Maintenance
CLASSIFICATION: Exempt
POSITION TYPE: Full-Time
SUMMARY: The Manager of WildCare Park Maintenance will provide oversight of the day-to-day operations responsible for the maintenance and repair of the physical facilities and grounds of the Saint Louis Zoo WildCare Park. As a key leader within the Facilities and Planning Division, this position will support the Zoo's mission and advocate the Zoo's core values and three keys.
DUTIES AND RESPONSIBILITIES: The following reflects Management's definition of essential functions for this position but does not restrict additional assigned tasks. Management may assign or reassign duties and responsibilities to this position.
• Plan, coordinate and direct the daily activities of the WildCare Park Maintenance Department including all facets of building maintenance, in-house construction, repairs, and grounds work.
• Develop and implement preventative maintenance scheduling and routine servicing of all equipment.
• Manage the CMMS work order system for work scheduling, preventive maintenance programs and record keeping. Train necessary staff in its use.
• Supervise and schedule team members to ensure timely completion of work orders.
• Maintain building systems, equipment, grounds, and utilities in accordance with safety and regulatory standards.
• Monitor maintenance budgets, supply orders, and maintain vendor relationships.
• Ensure constant communication with all internal stakeholders with regular progress reports and CMMS status updates.
• Utilize Zoo purchasing policies to procure, coordinate and oversee contractual services for the maintenance and repair of buildings and grounds.
• Ensure accuracy for the department of the Zoo's HCM software platform for time and attendance, payroll, benefits, and workforce management.
• Conduct regular inspections of buildings, grounds, and fence lines.
• Work with volunteer and apprenticeship programs.
• In partnership with Safety and Risk Management, implement and enforce best practices and standards to ensure a safe work environment.
• Participate in safety meetings and support emergency preparedness plans.
• Know and understand the Zoo employee handbook and adhere to all stated disciplinary actions and personnel policies.
• Work in close collaboration with all Zoo internal departments.
• Perform other duties as assigned by the Director of Maintenance.
SUPERVISORY RESPONSIBILITIES:
• Manage a small team of trades personnel.
• Foster a culture of safety, accountability, innovation, and customer service.
• Create performance plans in line with the organization's performance management program and evaluate employee performance throughout the year.
• Mentor rising talent and create career development pathways to retain top performers.
QUALIFICATIONS:
• Technical or vocational training preferred.
• 5+ years of experience in a maintenance-related field required.
• 2+ years of experience in a management position preferred.
• Knowledge and experience with automated technologies, CMMS, and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).
• Possession or the ability to obtain OSHA 10/30-Hour Training certification.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work well in a team environment with subordinates, peers and superiors.
• Good judgment with the ability to make timely and sound decisions.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Must possess a valid driver's license.
• Must be able to work weekends, holidays and odd hours as needed.
• Experience with Association of Zoos and Aquariums standards and accreditation process a plus.
• All successful candidates for this position will be required to undergo a criminal background check and a drug test. As this is a safety-sensitive role, a negative drug test result is mandatory. The drug test screens for five substances, including marijuana.
PHYSICAL REQUIREMENTS:
• Ability to access all areas of buildings, grounds, public and “behind the scenes” exhibit areas located across the Saint Louis Zoo WildCare Park.
• Ability to remain on feet for long periods, climb stairs, bend and stoop.
• Ability to safely lift, carry and load 40 pounds a distance of 20 feet.
• Physical capacity to endure exposure to inclement weather and hazardous situations. Use of proper PPE, engineering controls, and other mitigating tools will be required.
WORK ENVIRONMENT:
This position will spend an estimated 50% of their time on grounds and 50% in an office environment. Significant exposure to weather is possible.