About this role
• Accurately enters work packages into required systems on a consistent and timely basis.
• Performs technical audits of work packages to ensure accuracy and compliance.
• Interfaces with Production, Buyers, and Customer Representatives to maintain continuous updates on aircraft parts status.
• Manages data entry into the ERP System (EMX) for non-stocked parts associated with assigned programs.
• Coordinates off-unit dispositions to ensure timely repairs and return of components.
• Monitors and tracks employee hours clocked to tasks, assisting Program Managers and Line Supervisors with accurate billable hour reporting.
• Notifies leadership of variances such as excess man hours or unused materials impacting budgets.
• Acts as liaison between NSA and Customers for processing and approval of expedited parts (AOG, Priority).
• Collaborates with Planning Department to add engineering items and task additions to work scopes.
• Tracks ordered parts daily, coordinating with Purchasers to resolve procurement delays.
• Ensures proper documentation control by accounting for paperwork at shift end, attaching material certificates, and updating ERP records.
• Coordinates immediate return of off-units removed during maintenance, providing Shipping with required information.
• Maintains and updates audit logs, scans completed packages, and files all work cards accurately and promptly.
• Prepares completed records (work packages) for customer delivery in compliance with RSQCM.
• Provides detailed daily shift turnover reports via email highlighting pending action items.
• Supports document control functions within the maintenance work booth, ensuring compliance with SOPs, safety procedures, and use of required PPE.
• Works closely with Project Managers to reconcile unused or leftover parts, including RMA requests.
• Assists leadership by updating reports, monitoring accuracy of documents, and informing teams of required corrections.
• Performs additional duties as assigned.
Key Competencies:
• Above-average organizational skills
• Strong customer service aptitude
• Effective written and verbal communication
• Keen attention to detail and follow-through
• Ability to multi-task and prioritize in fast-paced environments
• Typing proficiency and technical accuracy