About this role
Caring For the Community You Love
Choose a career to make a difference in people's lives every day, choose Fisher-Titus!
Perks of working at Fisher-Titus:
• Hours of Work- Full time, Night shift
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
• Shift, Weekend & PRN differential
About Fisher-Titus:
Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
This employee performs a variety of skills in support of the NCEMS Communications Center; receives and dispatches emergency and non-emergency calls from the public EMS Personnel; participates in the work of a dispatcher/call taker and performs other duties as assigned.
Assist with mental health transports, as needed.
Essential Functions:
• Demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
• Responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
• Manages both emergency and non-emergency calls using a high level of critical thinking and multi-tasking skills.
• Completes required documentation needed to schedule ambulance and ambulette transfers.
• Documents in the CAD system when required.
• Assigns appropriate level of care of transportation based on the patient/client criteria.
• Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the North Central EMS team.