About this role
Are you an organized, compassionate professional who thrives on making connections and keeping things moving? Cypress Resource Network is looking for an Care Navigator to join our centralized intake team and play a vital role in connecting residents, clients, families, and referral partners with the right services at the right time.
In this dynamic role, you'll coordinate referrals and inquiries across Cypress Cove, Cypress at Home, and other Cypress Resource Network pathways, supporting a diverse range of services including skilled nursing, Medicare-certified home health, private duty home care, outpatient therapy, internal resident transitions, and community resources.
WE VALUE YOU!
• Dependable and flexible work schedules.
• Access to wages before payday.
• Work with a team who appreciates your passion and enthusiasm.
• Develop lasting relationships with residents and other team members.
WHAT YOU WILL BE DOING:
• Serve as the primary intake contact for referrals and inquiries from hospitals, physicians, residents, families, community partners, and internal teams.
• Review and triage referrals using established workflows and service-line guidelines to determine the appropriate care pathway and identify escalation needs.
• Coordinate referrals and admissions across skilled nursing, home health, home care, outpatient therapy, and other services.
• Gather and verify required clinical, demographic, insurance, and financial information; identify missing information, barriers, and payer requirements.
• Support insurance benefit verification, prior authorizations, recertifications, authorization extensions, and related payer communications.
• Coordinate with clinical, scheduling, billing, operational, and leadership teams to support timely admissions, starts of care, transitions, and internal handoffs.
• Maintain accurate referral records, tracking systems, dashboards, documentation, and census updates; support daily census/referral huddles.
• Communicate proactively with referral sources, families, payers, clinical teams, and location leaders regarding referral status, delays, authorizations, and next steps.
• Assist with admission audits, file reviews, reporting, and process improvement initiatives while maintaining compliance with HIPAA, organizational policies, payer requirements, and applicable regulations.
• Provide cross-coverage during PTO, high-volume periods, vacancies, emergencies, and scheduled weekend/seven-day intake coverage as needed.
WHAT WE ARE LOOKING FOR:
• High school diploma or equivalent required; associates degree or bachelors degree in healthcare administration, business, social services, nursing, therapy, or a related field preferred.
• Minimum of two years of experience in healthcare intake, admissions, authorization, care coordination, referral management, scheduling, or a similar role preferred.
• Experience with skilled nursing, home health, home care, senior living, care transitions, payer authorization, or electronic referral platforms preferred.
• Knowledge of Medicare, managed care, insurance benefit verification, authorization processes, and relevant home health or skilled nursing documentation workflows preferred.
WHAT WE OFFER:
• Attractive compensation
• Medical, Dental & Vision Insurance (Full-Time)
• Paid Time Off (Vacation accrues from day one!)
• Continuing education opportunities
• CEU's
• Tuition Reimbursement
• Partnership discounts through local colleges
• Retirement plan with 6% company match
• FREE salad bar and homemade soups daily
• Milestone gifts
• EAP and Wellness programs
• FREE employee clinic sick visits
• FREE telemedicine for family members
• Referral bonus opportunities
WE ARE:
A beautiful 60-acre Life Plan Community, or CCRC, that offers senior living at the highest level of independence – with unmatched amenities, fine dining, and refined décor – as well as a full continuum of care that includes Independent and Assisted Living, Memory Care, Long-Term Care and Rehabilitation.
Cypress at Home enables seniors to remain independent and in their home environment while experiencing the highest quality of life possible and providing peace of mind to adult children who live throughout the country. Our care management program has been in existence for over 25 years and was originally part of the Lee Memorial Health System.
EOE/Drug Free & Tobacco Free Workplace
https://info.flclearinghouse.com