About this role
POSITION SUMMARY
The Catering Staff supports the Catering Department through the optimal execution of catered events to ensure a positive experience for all associated with events in order to further the Broward Center's image as a premier performing arts center.
ESSENTIAL FUNCTIONS
• Deliver premiere customer service to all guests, follow established catering procedures, and to support the success of all catering events.
• Assist in pre and post event set up and break down including tables, linens, chairs, bars and anything else that is required.
• Assist servers in delivery of orders to guests' table.
• Be available to fill in as needed to ensure the smooth and efficient operation of each catered event as directed by the Catering & Events Manager.
• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Ensure clients are enjoying their event experience and take action to correct any issues.
• Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene).
• Follow outlined Catering Department's procedures and instructions from supervisory staff to provide patrons with the best possible catering experience.
• Request additional information in any situation where instructions are not 100% clear.
• Accurately clock in and out for the shift.
• Read menu contracts and implement set up as assigned.
• Initiate resolution to client issues when appropriate or immediately request assistance from a supervisor.
• Attend all necessary internal and external meetings in order to provide and receive accurate and timely communication regarding the coordination of Food and Beverage's Catering Department's initiatives/objectives.
• Maintain current knowledge of the Broward Center's and Catering Department policies and procedures and to implement them correctly.
• Will complete additional responsibilities as assigned.
CORE COMPETENCIES
• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES
• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
• Able to work with a minimum of supervision so as to effectively implement directions and serve customers.
• Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling, and squatting for several hours.
• Able to carry heavy food trays properly.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to cross train in other food and beverage related jobs that are needed for a catered event.
• Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with internal and external patrons in a variety of situations.
• Able to work effectively and positively with others.
DESIRED EDUCATION AND EXPERIENCE
• High School, High School Equivalent, or Higher: General or any equivalent combination of training and experience.