About this role
AV Technician
Netherlands
Position Overview A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
Key Job Responsibilities
Equipment Operation • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event • Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. • Troubleshoot technical issues and resolve problems quickly as they arise. • Do the Right Thing - Complies with all Company security and safety measures. • Adhere to health and safety regulations and wear appropriate PPE. • Report all health and safety issues to the HSE Manager or Project Manager onsite. • At times the technicians will work as part of a team on larger scale projects.
Customer Service • Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. • Values People - Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/venue/client relationship.
Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge • Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • See the Bigger Picture - Increases revenue by utilising floor up-selling techniques. • Works with clients to finalise invoices.
Job Qualifications • 1 year of customer service or hospitality experience is preferred. • 1 year of audio visual experience or equivalent in educational environment is preferred.
Competencies • Ownership • Hospitality • Professionalism • Responsiveness • Safety Conscious • Action Oriented • Tech Savvy • Ensures Accountability