About this role
ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 28/08/2026 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 73392 Workplace Type: [[cust_WorkplaceType]] Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB Important Note: Be Part of Something Exciting. Shape the Future with Us. Are you an experienced Contact Centre leader ready for your next career-defining opportunity? We are building a talent pool for an exciting new Contact Centre Team Leader opportunity anticipated to commence in January 2027 . While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey. This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business. To ensure a positive patient experience through managing and monitoring the activities of the Contact Centre Operational departments. To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery. KEY RESPONSIBILITY AREAS To oversee and manage daily call centre operations To ensure a positive a client experience To manage people in team REQUIRED EDUCATION ESSENTIAL EDUCATION: Grade 12 DESIRED EDUCATION: Certification in Contact Centre Management REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 2-years’ experience as a Call Centre Agent DESIRED EXPERIENCE: 2-years’ experience as a Call Centre Agent 2–3 years’ CC team leader experience REQUIRED JOB SKILLS AND KNOWLEDGE Demonstrate working knowledge and competence on the core contact systems Demonstrate working knowledge of the EMS environment Demonstrate knowledge and application of basic Emergency Care Demonstrate ability to coach and mentor team members Demonstrates understanding of the healthcare industry Demonstrates a good understanding of Funders of Healthcare Demonstrate sound competence in telephonic and email etiquette Demonstrate sound competence in Microsoft Excel, Word and Outlook Demonstrates a good understanding of contract and service level agreement (SLA) management Demonstrate sound knowledge of geographical locations Demonstrate knowledge and application of general Human Resource processes All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile