About this role
ER24 Corporate Office (Mediclinic Terms) | Rivonia | South Africa Closing date: 16/07/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 73389 Workplace Type: [[cust_WorkplaceType]] Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB Important Note: Be Part of Something Exciting. Shape the Future with Us. Are you an experienced Contact Centre Manager ready for your next career-defining opportunity? We are building a talent pool for an exciting new Contact Centre Manager opportunity anticipated to commence in January 2027 . While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey. This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business. To ensure a positive patient experience through managing and monitoring the activities of the Contact Centre Operational departments. REQUIRED EDUCATION ESSENTIAL EDUCATION Diploma in Business or Health Management DESIRED EDUCATION Degree in Business Management Certificate in Call Centre Management REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE 5 years Contact Centre experience 3 years managerial experience DESIRED EXPERIENCE 10 years Contact Centre experience 5 years managerial experience KEY RESPONSIBILITY AREAS Manage and oversee the Contact Centre Operational departmental functions Ensure a positive client experience Lead and manage people in the 124 Contact Centre Build and maintain relationships with key stakeholders REQUIRED JOB SKILLS AND KNOWLEDGE CAD system EMS environment Coach and mentor team members Understanding of the healthcare industry and its evolving trends Funders of Healthcare Telephonic and email etiquette Competence in Microsoft Excel, Word and Outlook MS360, WebFleet Contract and Service Level Agreement (SLA) management Contact Centre metrics Resource management All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile