About this role
ER24 Vodacom Contact Centre 112 | Sandton | South Africa Closing date: 18/09/2026 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 73414 Workplace Type: [[cust_WorkplaceType]] Fixed Term Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB Be Part of Something Exciting. Shape the Future with Us. Are you an experienced Emergency Response Officer ready for your next career-defining opportunity? We are building a talent pool for an exciting new Emergeny Response Officer opportunity anticipated to commence in January 2027 . While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey. This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business. To receive, capture and prioritise all incoming interactions through various platforms to accurately support clients with any requests KEY RESPONSIBILITY AREAS To acknowledge and coordinate assistance for requests through multiple mediums Personal Effectiveness REQUIRED EDUCATION ESSENTIAL EDUCATION Grade 12 DESIRED EDUCATION A post-metric 1-year certificate qualification (NQF level 5) in Contact Centre REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE 2 years in an omnichannel Customer Service Contact Centre environment DESIRED EXPERIENCE 3 years in an omnichannel Customer Service Contact Centre environment REQUIRED JOB SKILLS AND KNOWLEDGE Demonstrate sound knowledge and competence in Contact Centre systems Demonstrate a basic knowledge and application of Emergency Care inclusive of international patient care Demonstrate sound competence in telephonic etiquette Sound competence in customer service and communication skills Effective time management and prioritisation skills Strong interpersonal and relationship-building skills Computer literacy (e.g. Microsoft Office and intranet applications) Excellent administration skills Writing and reporting Demonstrate sound knowledge of call handling, triage and escalation protocols Demonstrate the ability to assess urgency and prioritise incidents appropriately Demonstrate proficiency in information gathering and questioning techniques Demonstrate sound knowledge of incident logging and case management processes Demonstrate competence in working under pressure and managing multiple priorities simultaneously Demonstrate sound knowledge of patient confidentiality, POPIA and information security requirements Demonstrate competence in conflict management and handling difficult or distressed callers Demonstrate resilience and emotional control in high-stress situations All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile