About this role
SECTION1: MAIN DUTIES
• To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy • Ensure the highest standards of conference and banqueting business processes • Ensure the C and E Sales Team has the skills and knowledge required for high-level performance • Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members • Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used • Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue • Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs • Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures • Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis • Manage staff performance in compliance with company policies and procedures • Recruit, manage, train and develop the C and E Team • Administration
• To participate in monthly staff meetings and daily follow up action briefings
• To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff,
• Detailing product specifications, standards of performance, policies and procedures in accordance with company policy.
• To monitor on a weekly basis the information, condition with relevance of department o notice boards.
• To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects.
• Relieve any colleagues or assume “in charge” role of department in absence of Assistant Director of Sales or Director od Sales
• Ensure current knowledge of key hotel and department financial targets
• To maintain a working knowledge of key costs associated with securing / maintaining
• any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required
• Negotiation Skills
• Ability to persuade convinces and influences others.
• Ability to CLOSE the sale.
• To have patience and take setbacks positively. Able to present information logically
• and confidently verbally and in written form