About this role
Winning Form was founded in 1987 and has since grown to become a prominent brand in South Africa. Over the years, Winning Form has expanded to include four other companies, SplashOut, Star Merchant, Star Bar & Café and Racing Distribution, making it a large and dynamic brand with a wide range of expertise.
The Winning Form Group has created an environment where our Team can thrive. We believe in fostering a culture of collaboration, innovation, and excellence. Our Team is made up of talented individuals who are passionate about their work and committed to delivering the highest quality results.
As a part of our Team, you will have the opportunity to work on exciting projects, collaborate with Team Members from different areas of the business, grow with our development plans and contribute to the success of the Wining Form Group.
• Communication • Listening • Interpersonal skills • Administration • Computer skills
Operational Duties
• Front Desk Management:
o Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members.
o Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
o Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone
o Maintain a tidy and welcoming reception area.
o Ensure punctuality by being on duty timeously between 07:30-17:00
• Administrative Support:
o Manage incoming and outgoing mail and deliveries.
o Schedule appointments and manage meeting room bookings.
o Prepare and distribute internal communications as needed.
• Office Coordination:
o Monitor and order office supplies to ensure stock levels are maintained.
o Liaise with internal Team Members for office maintenance and repairs.
o Support other departments with ad hoc administrative tasks.
• Security and Compliance:
o Maintain visitor logs and issue access passes.
o Ensure 100% compliance with company policies and procedures.
o Ensure 100% compliance with health and safety protocols at the front desk.
o Report any suspicious activity or security concerns promptly.
• Customer Service:
o Provide accurate information to clients and staff.
o Handle queries and complaints with professionalism and escalate when necessary.
o Exercise discretion with sensitive information and maintain confidentiality at all times.
o Uphold the company’s image and values in all interactions.
Growth and new markets/products
o Assist with ad hoc duties.
o Assist with company promotions and attending functions and advertising if and when required.
o May be required to wear promotional attire if need be.
o Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.
• Reception and Switchboard Experience (Advantageous) • Administrative/Clerical Experience (Advantageous) • Customer Service Experience (Advantageous) • Computer Skills/ Microsoft Office Yes