About this role
KEY RESPONSIBILITIES
• Technical Support: assist with first line helpdesk support by troubleshooting hardware, software and network issue for staffs • Hardware and software setup: Assist with the setup, configuration, and deployment of new computers, laptops, printers, and mobile devices • Network Assistance: Help maintain the Local Area Network (LAN) and troubleshoot basic connectivity and Wi-Fi problems • System Maintenance: Perform routine checks on IT equipment, apply software updates, and assist with data backups and inventory tracking • Documentation: Create and maintain technical documentation, IT asset logs, and troubleshooting guides.
Qualifications & Requirements - Education: Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical Skills: Basic understanding of operating systems (Windows/macOS), network protocols, and Microsoft 365. • Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-service oriented mindset. • Work Ethic: Eager to learn, able to work collaboratively in a team, and capable of managing multiple tasks.