About this role
The Total Rewards Representative is responsible for delivering exceptional guest service while promoting and supporting the Caesars Rewards loyalty program. This role serves as a brand ambassador by engaging with guests, creating and maintaining player accounts, explaining program benefits, and assisting with promotions, events, and rewards. The ideal candidate is energetic, detail-oriented, and thrives in a fast-paced environment, with strong interpersonal, computer, and multitasking skills. Success in this role requires a passion for customer service, the ability to build positive guest relationships, and a commitment to ensuring every interaction enhances the overall guest experience.
• Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program. • Greets and welcomes customers with a smile as a company representative. • Serves as Caesars Rewards and customer service role model for other employees. • Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs. • Resolves customer issues according to the Service Recovery model using Service Recovery tools. • Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings. • Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time. • Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.) • Ensures each customer interaction results in increased customer confidence in Caesars Rewards. • Is knowledgeable about competitors’ programs and can make favorable comparisons. • Promotes and executes customer promotions flawlessly. • Creates and maintains customer accounts using Harrah’s computer systems. • Issues comps in accordance with department comp guidelines. • Ensures data is accurate and maintains integrity of data. • Collaborates with work-group and all support departments to ensure player satisfaction. • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. • Adheres to all regulatory, company and department policies and procedures. • Completes all other duties as assigned.
• High school diploma or equivalent. Some college preferred. • Must be flexible with schedule to include nights, holidays and weekends. • Must be able to work in high and low stress areas. • Previous customer service experience required. • Knowledge of computer programs such as WORD and EXCEL. • Must be able to handle multiple tasks. JOB DEMANDS:
• Must be able to maneuver to all assigned areas of the casino. • Must be able to work in a fast-paced environment involving constant internal customer contact. • Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs. • Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. • Position requires 80% standing, 10% sitting, 10% walking. • Requires some climbing. • Must be able to respond to speech, visual and aural cues. Compensation & Benefits:
• $17/hr • Employment Type – Full Time • Shift Details: • Swing Shift: Thu & Sun: Off, Mon/Tue/Wed : 3:30pm - 12:00am, Fri/Sat : 1pm-9:30pm