About this role
Operations Monitoring and Terminal Coordination:
• Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams. • Ensure seamless baggage delivery operations by monitoring processes and resolving delays. • Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations. • Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances according to flight plans.
Flight Announcements and Status Updates:
• Perform manual or automated announcements within the terminal as required by airlines or terminal operations. • Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions. • Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).
Stakeholder Coordination:
• Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly. • Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates. • Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.
Regulatory Compliance and Documentation:
• Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits. • Capture operational data and prepare reports for shift summaries, incidents, and performance tracking.
Training and Development:
• Assist staff in completing mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence. • Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments.
Key Stakeholders - Internal:
• Duty Manager - AOCC/JCC • Airport Operations Team • Air Traffic Control • Airport Security • Emergency Medical Services • Engineering & Maintenance Team • Health, Safety & Environment (HSE) Team
Key Stakeholders - External:
• Airlines • Ground handlers • Non-scheduled operators • Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military) • Medical agencies
Educational Background:
• Post Diploma/MBA or Bachelor's Degree in Aviation Management, Operations Management, or a related field