About this role
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.
Medical Receptionist
Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR Position Status: Non-Exempt | Monday – Friday with rotating Saturdays
Be the first person who makes a difference
When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.
As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.
You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.
If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.
What You'll Bring to Our Patients
Community |Compassion| Commitment| Integrity
Community:
You help create a welcoming environment where every patient feels respected, seen, and valued.
• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
Compassion:
You recognize that every person who walks through our doors has a different story, circumstance, and need.
• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.
Commitment:
You take ownership of your work and understand that the front desk is an important part of the care team.
• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
Integrity:
Patients trust us with their personal information and their healthcare. You help protect that trust every day.
• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.
What Makes You Successful
Successful Medical Receptionists at NWHS are people who:
✅ Make people feel welcome - greet patients with professionalism and kindness
✅ Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you.
✅ Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter.
✅ Communicate proactively - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed.
✅ Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information.
✅ Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team.
What You'll Bring
Required Qualification
• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.
Preferred Qualifications
• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.
SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation
Why Join NWHS?
At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities.
Join us in creating a workplace where people can thrive and do meaningful work.
TO APPLY:
Apply today and help us build a workplace where learning, growth, and meaningful work come together.
To join our team please visit our website Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees. DOE: $19.05, $23.80, $28.55