About this role
About Klar
We're turning one of the world's largest underbanked markets into something fairer, simpler, and more transparent. 7 million users served since 2019. Uber's first global credit card, built right here in Mexico and Berlin. Klar Empresarial, a brand-new B2B solution bringing agile credit and smart accounts to SMEs who've been ignored by traditional banks for too long.
And a full banking license on the horizon, because our customers asked for it and we listened.
We move fast, we think big, and we go all in, because as our CEO puts it: "Growing doesn't always mean going further. Sometimes it means going deeper."
Behind all of it is a team of 30+ nationalities, working across Mexico City, Berlin, and Argentina, obsessed with building financial products that are simpler, faster, and fairer than anything that came before.
This is Klar, and we're seeking the people who'll write the next chapter.
Our people
If you join us at Klar, you’ll be welcomed to a team that is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!
Our values
• Ownership - We own our successes & our failures as a team.
• Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.
• Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.
• Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.
• Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.
About the role
We are looking for a Data & AI Scientist to join our Collections team and help ensure that our AI-powered conversational channels deliver a reliable, effective, and safe experience for our customers. This is an ideal opportunity for someone early in their career who wants to grow at the intersection of data, generative AI, analytics, and operations.
What you can expect:
• Participate in the full improvement cycle of an AI-powered system: research, hypothesis definition, experimentation, validation, launch, and monitoring.
• Apply text analytics, NLP, sampling, and conversational analysis techniques to real customer interactions.
• Work on prompt engineering, language model evaluation, RAG systems, and A/B experimentation.
• Build and maintain automated tests for conversational agents, including LLM-as-a-judge evaluations and prompt-change validation.
• Continuously monitor performance, quality, and stability metrics across conversational channels.
What we are looking for:
Must-have:
• Completed Bachelor’s degree in Data Science, Engineering, Computer Science, Mathematics, Actuarial Science, Physics, Economics, or a related field.
• 0–2 years of experience in data analysis, QA, automation, AI, operations, or related fields.
• Intermediate to advanced proficiency in Python and SQL.
• Genuine interest in generative AI, language models, prompt engineering, and conversational products.
• Strong attention to detail and ability to follow validation processes in a structured and consistent manner.
• Ability to investigate issues, reproduce errors, and clearly document findings.
• Analytical thinking to identify patterns and turn observations into recommendations.
• Strong written communication skills and the ability to explain technical results to non-technical audiences.
• Professional conversational English proficiency.
Nice-to-have:
• Experience with automated testing tools or evaluation frameworks for LLM-based applications.
• Knowledge of APIs, Git, notebooks, or data visualization tools.
• Experience with text analytics, NLP, classification, language models, or conversation analysis.
• Familiarity with experimental design and experiment analysis.
Our offer to you:
• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• Vacation premium
• 30 days of Christmas bonus
• Food vouchers
• Medical Insurance
• Computer device
• Wellhub subscription to offer mental and physical health
• Sponsored coaching and therapy sessions via a Mental Health platform
• A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in
Klar is a safe place for everyone!
We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.
Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!