About this role
Sana's vision is simple yet bold: make healthcare easy.
We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That's why we're building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.
Whether it's quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we've built intuitive tools to make managing health benefits just as seamless.
We are looking for a Customer Success Tier I Associate to help deliver a seamless experience for brokers and admins. You'll be the voice of Sana - resolving issues, educating partners, and ensuring every detail behind the scenes runs smoothly. Our Admin Support team makes healthcare easier by brining clarity, consistency, and care to every interaction. We believe great support isn't just about solving problems - it's about creating confidence.
Join us in building a healthcare experience that feels easy, dependable, and human.