About this role
Key Tasks • Develop and manage a territory of assigned accounts, building strong relationships with key decisionmakers. • Conduct customer needs assessments to identify and propose customized logistics solutions that address their specific supply chain challenges. • Negotiate and close contracts, ensuring profitability and alignment with company objectives. • Drive account growth and profitability within the assigned territory, exceeding sales targets through proactive strategies and effective account management. • Monitor customer satisfaction and proactively address any concerns, building long-term loyalty. • Collaborate effectively with internal teams, including operations, customer service, and sales, to deliver exceptional service to all accounts. • Prepare and deliver presentations and proposals, highlighting the value proposition of DHL Express solutions for various business needs. • Stay informed on industry trends and competitor activities, identifying new sales opportunities within the territory and adapting strategies accordingly.
Skills and Qualifications • Ability to operate effectively in a consultant/advisory role and solve conflicts diplomatically. • Ability to prioritize, manage, and complete projects with tight deadlines. • Excellent communication and presentation skills. • Strong interpersonal, motivational, analytical, and problem-solving skills. • Computer literacy in MS Word, PowerPoint, Excel, and databases. • Strong business/commercial acumen, drive for achievement, and ability to win trust, negotiate, and qualify & close business. • Ability to travel (up to 70%). • Typically requires BS/BA • Proven track record in facilitation, delivering messages related to performance coaching and/or training. • Experience working with and delivering training/information to peers and senior leaders.