About this role
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts. You will execute defined learning operations processes with high accuracy to ensure learner lifecycle integrity, timely communications, and reliable systems and data. Responsibilities
• Process enrollments, rosters, and learner communications accurately • Maintain LMS records and learner data integrity • Support ticket/inbox management and respond to standard queries • Run standard reports and complete administrative close-out tasks • Follow established operational playbooks and SLAs • Escalate data, system, or process issues promptly You’re Good At
• Attention to detail and consistent process execution • Clear and timely operational communication • Working effectively in structured workflows • Managing deadlines and routine priorities • Learning systems and tools quickly
What You'll Bring
• ~1-3 years relevant experience in operations, coordination, or admin roles • Fluency in English (additional languages a plus) • Comfort working with systems and data (e.g., LMS, spreadsheets) • Strong reliability and customer-service mindset • Ability to work across time zones as needed
Who You'll Work With You will work with Learning Operations Coordinators, Delivery colleagues, program owners, and learners to maintain accurate operations execution and timely service.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.