About this role
Salary: £63,000 - 103,000 per year
Requirements: Basic understanding of Windows operating systems and Microsoft 365Familiarity with common IT tools (e.g., email, printers, VPN, Teams)Good problem-solving and troubleshooting skillsStrong communication skills with a service-minded attitudeAbility to work independently and as part of a teamRelevant IT education or certification (or equivalent experience)Experience with ticketing systems (e.g. ServiceNow)Basic knowledge of Active Directory or user managementPrior experience in a helpdesk or support roleCustomer-focused and patientOrganized and detail-orientedWillingness to learn and develop IT skills Responsibilities: Provide first-line support for end users via phone, email, or ticketing systemTroubleshoot and resolve common IT issues, including PC and laptop problemsTroubleshoot and resolve common IT issues, including password resets and account access issuesTroubleshoot and resolve common IT issues, including software installation and basic configurationTroubleshoot and resolve common IT issues, including network connectivity (Wi-Fi, VPN)Set up and prepare IT equipment (laptops, desktops, mobile devices)Assist with onboarding and offboarding of employees (user accounts, hardware setup)Log, track, and update support tickets in the IT service management systemEscalate more complex issues to senior IT staff when requiredMaintain basic documentation and user guides Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileNetworkServiceNowVPNWindowsOffice 365 More:
We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.
last updated 36 week of 2026