About this role
Salary: £39,000 - 62,000 per year
Requirements: Experience working in Linux environmentsBackground in research computing, HPC, or a related technical fieldProgramming skills for scripting, automation, troubleshooting, and operational supportStrong problem-solving skills and the ability to apply them to support researcher needsAbility to communicate technical concepts effectively to researchers and non-specialistsAbility to support the organisation of webinars and remote and in-person training activitiesKnowledge of AI/ML infrastructure and workflowsExperience with GPU-enabled systems and scheduling technologies, Kubernetes, and containerised environmentsFamiliarity with monitoring, performance analysis, and service management practicesExperience developing operational metrics and support processes Responsibilities: Provide first-line support to researchersTroubleshoot Linux environments, Kubernetes clusters, AI platforms, GPU-enabled services, and research workloadsAssist with platform administration and maintenanceMonitor service performance, reliability, and utilisationHelp define and implement metrics, procedures, and support processesWork closely with researchers to understand and improve their experienceContribute to documentation, knowledge sharing, and continuous service improvement Technologies: AISupportKubernetesLinuxDevOpsJackson More:
We are UCL, a multi-disciplinary university with over 13,000 staff and 42,000 students from 150 countries. Our Centre for Advanced Research Computing (ARC) is our institute for infrastructure and innovation in digital research, combining professional services with a laboratory for research and innovation. We are home to research technology professionals including research software engineers, HPC systems engineers, dev-ops specialists, data scientists, and data stewards who support and collaborate in delivering UCL research. This role offers a salary of 43,981 to 54,019 including London Allowance depending on experience, hybrid working with a minimum of 20% on site, and a range of benefits including 41 days holiday, additional annual leave purchase, a defined benefit pension scheme, cycle to work and season ticket loan, relocation and immigration loans for certain posts, on-site nursery and gym, enhanced family leave, employee assistance support, and discounted medical insurance. We are committed to equality, diversity and inclusion and encourage applications from underrepresented groups.
last updated 36 week of 2026