About this role
Salary: £19,000 - 23,300 per year
Requirements: Confident and friendly communicator, both verbal and written, including online communicationPrevious experience in customer service is desirablePassion for tech, design, or the KBB (kitchen, bedroom, bathroom) industryAbility to thrive in a fast-paced, team-oriented environmentStrong academic background, A-level or equivalentAmbitious, adaptable, and eager to learnA-Level or equivalent is requiredCustomer service experience of 1 year is preferredEnglish language proficiency is requiredAbility to commute to or relocate to Watford WD18 before starting work is requiredUnited Kingdom work authorisation is required Responsibilities: Process inbound enquiries from customers and suppliers via telephone, email, and other communication channels, using CRM systems accuratelyProvide first-line and second-line technical support to users of ArtiCAD software and other Group products, helping identify and resolve common issuesDeliver one-to-one online customer training on ArtiCAD software and other relevant Group products when up-skilled to do soPerform sales and office administration duties, including updating customer records and confirming training bookingsUse ArtiCAD design software daily, developing and maintaining expert product knowledgeContact customers periodically to assess satisfaction, answer queries, and conduct courtesy callsTest new software releases, updates, and enhancements, reporting findings to the Development Team and updating the bug tracker or relevant systems as requiredAssist wider ArtiCAD Group teams with customer queries and support requirementsAssist the Customer Success Manager in evaluating and improving Customer Success activities, services, and processesProvide support and online training across the wider ArtiCAD Group product portfolio, ensuring a consistent and high-quality customer experienceSupport online customers by setting up and configuring products following server migrations, maintenance, or recovery activities, and by downloading and installing catalogues where requiredDownload and apply product software updates upon customer requestMaintain accurate records of customer interactions, training activities, and support cases Technologies: CRMSupportVRPythonREST More:
We are ArtiCAD, part of the SHD Group, a fast-growing, multi-award-winning software company based in Watford. We create innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms, helping designers, retailers, and manufacturers drive sales, manage installations, and deliver world-class customer experiences online, in-store, and in the home. We offer a collaborative and inclusive culture, value fresh ideas and innovation, and support community initiatives and work experience schemes. Benefits include company events, company pension, cycle to work scheme, employee discount, on-site parking, private dental insurance, private medical insurance, store discount, and work from home. This is a full-time, hybrid remote role in Watford WD18.
last updated 36 week of 2026