About this role
Salary: £? - ? per year
Requirements: Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processesAbility to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designsExperience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerationsStrong utilities/domain understanding across customer service and regulatory reporting expectations, including Ofgem-driven obligationsConfidence to act as a trusted advisor, guiding clients towards value-led, maintainable Microsoft solutions Responsibilities: Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity developmentTranslate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designsOwn solution architecture end-to-end, including process, data, security, integrations, user experience and non-functional designDefine solution boundaries across configuration, customisation, Power Platform and external integrationsShape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reportingSupport delivery assurance from build to cutover, go-live, hypercare and transition to supportChallenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables Technologies: ArchitectCRMSupportNetworkSecurityOffice 365 More:
We are hiring an MS Dynamics Solution Architect for a 6-month+ hybrid assignment in London, working on Dynamics 365 Customer Engagement within the energy and utilities space. This role is umbrella-only and offers the opportunity to lead end-to-end solution architecture, from discovery through go-live and beyond, while advising clients on scalable Microsoft designs for complex customer journeys.
last updated 36 week of 2026