About this role
Salary: £62,000 - 102,000 per year
Requirements: Demonstrated experience running parallel technical workstreams to a shared milestone in a large organization, ideally in a regulated, high-stakes environment.Technical fluency across software delivery, data, and AI systems, with the ability to follow architecture discussions, read decision records, and independently assess delivery risk.Experience designing a metrics framework from first principles for work that has not previously been measured, distinguishing activity measures from outcome measures.Proven ability to secure and sustain commitments from teams outside our reporting line through credibility, relationships, and clear accountability.Strong executive communication skills, including directly owning sponsor relationships, making complex technical delivery understandable without losing substance, and defending evidence under challenge.Demonstrated willingness to challenge assumptions and delivery confidence when evidence does not support them, while keeping delivery moving through shifting priorities.Exposure to AI or agentic systems running in production, including an understanding of what is different about measuring them.Experience delivering platform or infrastructure programs where consumers are internal engineering and operations teams.Experience partnering with controls, risk, or internal audit on technology delivery evidence and readiness.Familiarity with operations processes in markets, banking, or other transaction-heavy environments.Experience deriving delivery reporting from engineering systems rather than manual status collection. Responsibilities: Own the single release calendar across all platform component streams, keeping dependencies, milestones, and the critical path explicit, current, and actionable.Maintain an end-to-end dependency map across engineering, product, design, controls, and operations partners, and hold commitments recorded in it.Surface delivery risks and slippage early, driving issues to resolution with clear recommendations and trade-offs.Run an effective delivery cadence, including planning, checkpoints, and working forums that stream leads prepare for and rely on.Coordinate release and migration sequencing into live solutions so changes do not break running operational processes in production.Define and own a metrics framework covering delivery progress, platform quality and performance, and business impact.Build the framework for measuring agentic systems in production rather than rely on an existing one.Ensure attribution is evidence-based, assigning issues to the correct pipeline stage, tiering severity consistently, and validating claims before escalation.Report outcomes, such as effort returned to the business and autonomy progression, alongside delivery status, and state clearly where instrumentation does not yet support a claim.Own the cadence, content, and narrative for sponsor and senior management reporting, communicating what shipped, what it is worth, what was learned, and what is at risk.Maintain the platform decision record, including what was decided, by whom, on what basis, and what depends on it.Establish lightweight delivery practices and improve reporting tooling so status is derived from systems teams already work in, not manual collection.Participate in architecture discussions, read decision records, and independently assess whether delivery confidence is supported by evidence. Technologies: AISupport More:
We are rebuilding Markets Operations on a governed agentic platform that is already running critical processes in production. This Lead Technical Program Manager role sits within Applied AI and owns delivery across parallel platform components, connecting engineering, product, controls, and operations to land releases safely and predictably. We operate a platform that includes case orchestration, agent serving, context and memory, a policy engine that enforces controls deterministically outside the models reach, a governed gateway to firm systems, and an operator interface where people supervise and correct what agents do. Several operational solutions run on the platform today, with more committed. We are part of J.P. Morgans Commercial & Investment Bank, a global leader in financial services with a strong focus on diversity, inclusion, and trusted long-term client partnerships.
last updated 36 week of 2026