About this role
Salary: £70,000 - 75,000 per year
Requirements: Call centre or contact centre experienceCustomer service experienceFinancial customer service experience is desirablePersonal loans service experience is desirableCustomer records management experience is desirable Responsibilities: Act as the first point of contact for personal loans account holders via inbound callsManage customer information in line with GDPR requirementsWork collaboratively with team members to deliver outstanding customer serviceStrive to achieve first-time resolution for our customersWork in a fast-paced environment while following processes and proceduresKeep customer records accurate and up to dateAchieve key performance indicators such as average handling timeHandle a variety of customer queries and processes with professionalism and confidenceReport to a Customer Service Supervisor for support when requiredHelp achieve contractual obligations by meeting service levels and key performance indicatorsAnswer a high volume of calls each day while delivering a consistent positive customer experience Technologies: Support More:
We have a long-established partnership with a major UK high street bank, where we manage its personal lending business. We are looking for Customer Service Agents to join our team in Newcastle Upon Tyne on a 6-month contract inside IR35. The role is 37.5 hours per week, with shifts scheduled on a 6-week rotation covering 8am to 8pm Monday to Friday and 9am to 6pm Saturday and Sunday on site at our Newcastle Contact Centre. Bank Holidays are not worked as the site is closed on those days. We offer overtime at 1.5 times the rate and double time for eligible hours.
last updated 36 week of 2026