About this role
Salary: £30,000 - 35,000 per year
Requirements: Experience in a second-line IT support role.A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.A sound grasp of networking concepts and troubleshooting.Strong customer service and communication skills.Confidence dealing with customers remotely and face-to-face.The ability to commute to Central London.Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area. Responsibilities: Providing second-line technical support through a rapidly growing outsourced IT helpdesk.Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.Troubleshooting cloud, user, device and networking issues.Communicating clearly with customers and delivering a professional face-to-face service when required.Working collaboratively with colleagues to maintain consistent office and client support coverage. Technologies: AzureCloudSupportMicrosoft 365Microsoft IntuneOffice 365Network More:
We are an established, independent provider of business technology solutions, supporting organisations with managed IT, cloud communications, managed print and document management services. We are now looking for a highly motivated 2nd Line Support Engineer to join our growing outsourced IT helpdesk and support a high-profile customer. This is an office-based role in Central London, with a salary of up to £35,000 depending on experience. We are ready to interview and keen to appoint as soon as possible.
last updated 36 week of 2026