About this role
Salary: £27,500 - 32,500 per year
Requirements: Previous experience working in an MSP, IT support company or busy service desk environment.Strong Level 1 support skills with experience handling Level 2 issues.Good knowledge of Microsoft 365 and Windows environments.Experience supporting Azure Virtual Desktop (AVD).Strong troubleshooting and problem-solving skills.Ability to manage multiple tasks and priorities.Confident speaking to customers over the phone.Good written communication skills.Organised, reliable and able to take ownership of technical issues.Willingness to participate in on-call support when required. Responsibilities: Provide Level 1 and Level 2 technical support to our MSP customers.Support users via phone, email, WhatsApp and remote support tools.Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.Support and troubleshoot Azure Virtual Desktop (AVD) environments.Manage multiple tickets and customer requests at the same time.Keep customers updated and maintain clear ticket notes.Assist with user onboarding and offboarding.Manage permissions, accounts and general Microsoft 365 administration.Diagnose issues before escalating to senior engineers where required.Support the wider IT team with customer projects, changes and recurring technical issues.Provide on-call or out-of-hours support when required. Technologies: AzureSupportMicrosoft 365WindowsOffice 365CloudActive DirectoryMicrosoft IntuneSharePoint More:
We are a growing MSP team supporting a range of business customers from our office near Manchester Airport. This is a hands-on, in-person technical support role for someone who can investigate problems thoroughly, take ownership of customer issues and work efficiently in a fast-paced environment. We offer a full-time, permanent position with working hours of Monday to Friday, 08:30–17:00 or 09:00–17:30, a salary of £30,000 per annum, and benefits including free parking and on-site parking.
last updated 36 week of 2026