About this role
Salary: £62,000 - 102,000 per year
Requirements: Significant relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacityExtensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stagesProven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star visionExperience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience directionAbility to lead workshops relating to UX Research both in-person and remoteCreative problem solver comfortable dealing with uncertainty and ambiguity at a strategic levelSelf-starter with the ability to define goals, strategies, and research programmes with limited directionAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail and analytical skillsOutstanding written and oral communication skills, including confident presentation to senior leadershipSignificant experience working with senior stakeholders, product managers, and engineersFamiliarity with research tools such as UserZoom, UserTesting.com, Dovetail, EnjoyHQ, and QualtricsBachelors/University degreeMasters degree preferredAt least one formal UX qualification Responsibilities: Take direct ownership of defining and evolving the experience north star, working with product, design, and business leadership to articulate a clear, evidence-based vision for where the experience needs to go and whyLead the development of the experience strategy, translating research insights, market intelligence, and business goals into actionable strategic direction that guides product roadmaps and design prioritiesDrive senior stakeholder alignment around the experience vision, facilitating workshops and strategy sessions that bring together diverse perspectives and build consensus around user-centred outcomesEstablish and lead a programme of research and strategic discovery that continuously informs and challenges the north star, ensuring it remains grounded in real user needs and evolving business contextLead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests, and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedbackWork closely with UX Designers to ensure they have all the details they need to generate detailed UX designsKeep up to date with the latest UX practices, innovations, and toolsHelp support new UX starters in the teamParticipate in the wider UX community of practice Technologies: FlowSupportUX UI DesignC++EmbeddedMobile More:
We are Citi, and our UX team is focused on transforming our Human Resources apps and systems—from onboarding and benefits to performance and beyond—by turning friction into flow and complexity into clarity. We offer a business casual workplace with a hybrid working model of up to 2 days working from home per week, a competitive base salary reviewed annually, and benefits including 27 days annual leave plus bank holidays, a discretionary annual performance-related bonus, private medical care and life insurance, an Employee Assistance Program, a pension plan, paid parental leave, special discounts for employees, family, and friends, and access to learning and development resources. This full-time role is based in Belfast, Northern Ireland, United Kingdom, within our Technology / Digital Design Engineering job family. We are committed to creating an inclusive workplace where everyone feels comfortable coming to work as their whole self, every day.
last updated 36 week of 2026