About this role
Salary: £49,000 - 66,000 per year
Requirements: 5+ years of experience implementing Dynamics 365 and Power Platform solutionsStrong knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) platform and core technologiesExtensive experience designing, configuring, and supporting Dynamics 365 solutionsStrong development experience using C#, .NET, JavaScript, and TypeScript within Dynamics 365 environmentsHands-on experience developing Plugins, Custom Workflow Activities, Custom APIs, and integrationsStrong understanding of Dataverse architecture, security models, and data managementExperience delivering solutions using Microsoft Power Platform, including Power Apps and Power AutomateExperience integrating Dynamics 365 and Power Platform solutions with external systems and servicesExperience gathering, analysing, and translating business requirements into technical solutionsExperience working within managed services, consultancy, or customer-facing delivery environmentsStrong understanding of incident, problem, change, and release management processesExcellent stakeholder management and communication skillsProven experience acting as a technical lead or senior consultant on customer engagementsDynamics 365 Customer Service implementation experience is desirableDynamics 365 Sales implementation experience is desirablePower Pages experience is desirableAzure Functions, Logic Apps, and Service Bus experience is desirableExperience working with Microsoft Azure integration services is desirableAzure DevOps and CI/CD pipeline experience is desirableExperience delivering Dynamics 365 migrations and upgrade projects is desirablePower BI experience is desirableExperience working within public sector environments is desirableMicrosoft Dynamics 365 certifications are desirableMicrosoft Power Platform certifications are desirableITIL Foundation certification is desirableSecurity Clearance (SC) or eligibility to obtain SC clearance is desirableCustomer-first mindsetStrong analytical and problem-solving abilitiesExcellent communication and presentation skillsCollaborative, proactive, and self-motivatedStrong attention to detail and qualityPositive and consultative approach to customer engagementCommitment to continuous professional development and learning Responsibilities: Provide senior-level consultancy, support, and technical leadership for Microsoft Dynamics 365 and Power Platform solutionsDesign, configure, customise, and extend Dynamics 365 Customer Engagement applications to meet customer requirementsDeliver enhancements, change requests, and project-based development across customer portfoliosDevelop custom plugins, workflows, custom APIs, integrations, and extensions using C# and .NETBuild and maintain Power Platform solutions including Power Apps, Power Automate, and Dataverse componentsTroubleshoot and resolve complex application, integration, and performance issuesWork directly with customer stakeholders to gather requirements, provide technical guidance, and recommend best-practice solutionsSupport upgrades, migrations, and platform optimisation initiativesContribute to solution design workshops, technical documentation, and estimation activitiesAct as a senior escalation point for technical issues and support teamsMentor junior consultants and promote knowledge sharing across the teamIdentify opportunities for automation, process improvement, and service enhancementEnsure solutions align with Microsoft best practices, governance standards, and security requirementsDeliver high-quality Dynamics 365 and Power Platform solutions that meet customer requirements and business objectivesBuild trusted relationships with customers through technical expertise and professional consultancyDrive the successful delivery of enhancements, upgrades, and platform improvementsImprove solution performance, maintainability, and user adoptionReduce recurring issues through effective troubleshooting and root cause analysisSupport the growth of the Dynamics 365 capability through mentoring, knowledge sharing, and technical leadershipContribute to customer satisfaction, retention, and continued service growth opportunitiesEnsure solutions are aligned with Microsoft best practices, governance standards, and operational support requirements Technologies: AWSAzureC#CI/CDCRMDevOpsSupportITILJavaScriptMicrosoft Power PlatformOracleOutSystemsPower BISecuritySnowflakeTypeScriptOffice 365ASP.NETCloudEmbedded More:
We are Version 1, a 30-year-established technology and transformation partner trusted by global brands to drive customer success. We work with leading technology providers including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, and we are a 3300+ strong, award-winning employer recognised for our workplace culture, wellbeing, and inclusion. We offer a comprehensive benefits package including quarterly performance-related profit share, strong career progression and mentorship, flexible/remote working, financial wellbeing support, healthcare and pension benefits, wellbeing schemes, generous holiday and family leave, educational assistance, certifications, recognition awards, and community-focused initiatives. We are an equal opportunities employer committed to a diverse, inclusive, and respectful workplace.
last updated 36 week of 2026