About this role
Salary: £39,000 - 73,000 per year
Requirements: 3+ years of previous experience in a technical support environmentA bachelors degree or higher in a technical field is considered a plusCalm and analytical with excellent troubleshooting skillsProfessional with excellent communication skills and an authoritative voice during critical situationsHelpful, flexible, and willing to go the extra mile to ensure client satisfactionAdvanced knowledge of NetIQ IAM products, including Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, and Privileged Access ManagerFamiliarity with Windows and Linux administrationAdvanced networking knowledge, including TCP/IP, firewalls, and proxy serversBasic understanding of databases such as PostgreSQL, Oracle, and MS SQL ServerBasic understanding of web technologies, including HTTP, SSL, and web serversCloud experience, specifically AWS and AzureContainers experience with Docker, Kubernetes, or similar open-source alternativesExperience with Python, Java, and Shell scripting Responsibilities: Serve as the single point of contact for NetIQ IAM technical support cases logged by assigned Premium Support clientsDevelop an in-depth understanding of clients NetIQ IAM environments and configurations to resolve support cases more efficientlyBuild strong working relationships with clients technical teamsProvide proactive technical support advice to improve the performance and reliability of NetIQ IAM solutions and minimise operational support issuesCoordinate with other OpenText technical experts and IAM Product Development as required to expedite timely resolution of support cases Technologies: AIAWSAzureCloudDockerHTTPIAMSupportJavaKubernetesLinuxOraclePostgreSQLPythonSQLTCP/IPWebWindows More:
OpenText is a global leader in information management, with innovation, creativity, and collaboration at the core of our culture. We are AI-first, future-driven, and human-centered, using AI to power innovation and transform work. In this Senior Premium Support Engineer role based in Reading, GBR, we provide the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to digital transformation. We offer a collaborative, inclusive workplace that supports personal growth and values diversity. This is an onsite position within our IT & Cloud Operations team, and we foster an environment that enriches our vibrant workplace.
last updated 36 week of 2026