About this role
Salary: £40,000 - 80,000 per year
Requirements: 5+ years of technical experience with implementing and supporting ServiceNow.In-depth understanding and implementation experience with the ServiceNow IRM module.Strong understanding of risk management and ServiceNow best practices.Expertise in root cause analysis and problem-solving techniques for complex IT issues.Proven experience ensuring compliance with regulatory standards in the financial/technology sector (DORA experience preferred).Exceptional communication, leadership, and collaboration skills.Degree-level education, ideally in Information Technology, Computer Science, Engineering, or a related field.Relevant and current ServiceNow certifications.Familiarity with frameworks such as ITIL and COBIT.Experience working in regulated environments, particularly in finance, insurance, or critical infrastructure.Strong analytical skills with excellent attention to detail and accuracy.Ability to operate with urgency and prioritize work in a structured, logical manner. Responsibilities: Act as a Subject Matter Expert (SME) for the ServiceNow product set, focusing on development and operational delivery.Manage the day-to-day technical aspects of the ServiceNow Product suite, specifically GRC, IRM, BCM, and TPRM.Translate business requirements into technical solutions that optimize automation and integration.Triage and estimate incoming enhancements and platform requests.Ensure all enhancements and integrations align with out-of-the-box best practices to maintain a high Health Scan score.Provide technical governance, guidance, and approval for submitted changes.Manage preparations and testing for platform upgrades.Collaborate with process owners to ensure smooth transitions for future automations.Identify and implement platform enhancements from new releases to deliver cost savings or efficiency improvements.Design and perform hands-on development of complex and critical solutions.Manage all audit and IT Security requirements for EMEA and Tokyo Head Office.Create and maintain documentation including Policy, Process, Procedures, and technical reference materials.Oversee development and administrative tasks performed by junior and off-shore team members.Maintain stakeholder relationships globally to share best practices and support the One MUFG strategy. Technologies: SupportITILSecurityServiceNow More:
Join Mitsubishi UFJ Financial Group (MUFG), one of the worlds leading financial groups with 150,000 colleagues dedicated to making a difference for our clients and communities. Located in London, this role sits within our Service Management Departments ServiceNow Core team. We strive to be the worlds most trusted financial group by putting people first, listening to diverse ideas, and investing in the technologies that empower your career. We are committed to building an inclusive culture that embraces diversity and supports flexible working requests in line with organizational requirements. As a Senior ServiceNow Engineer, you will report to the ServiceNow Platform Manager and play a critical role in extending our ability to support and improve our use of IRM while fostering shared and sustainable growth.
last updated 36 week of 2026