About this role
Salary: £46,000 - 86,000 per year
Requirements: Bachelors degree in Computer Science, Information Technology, or another technical program, or equivalent industry certifications/additional years of experience2+ years of experience as a Salesforce AdministratorProven experience with Salesforce configuration, user management, and data maintenanceFamiliarity with Salesforce tools such as Data Loader, Process Builder, and FlowsStrong understanding of Salesforce architecture, including standard and custom objects, workflows, and reportsAbility to analyze, troubleshoot, and solve Salesforce administrative problems up to low-medium complexityAbility to prioritize tasks to meet requests and deadlinesAbility to communicate effectively in writing, speaking, and presentations with clarity and thoroughnessExcellent collaboration skills, including diligent follow-up, issue resolution, expectation setting, and navigating difficult situationsSalesforce Administrator Certification (ADM 201) or higher preferredExperience with Salesforce integrations using tools like Zapier, MuleSoft, or APIs preferredFamiliarity with Salesforce AppExchange products and add-ons preferredKnowledge of data visualization tools like Tableau or Einstein Analytics preferred Responsibilities: Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptimeManage user setup, profiles, roles, permissions, and security settingsMaintain system health, perform regular data audits, and ensure data integritySupport Salesforce service problem and incident troubleshooting and resolution with the IT/BizApps team, peers, partners, and business customersConduct and present root cause analysis of incidents as appropriateAssist in defining, implementing, and executing disaster recovery and high-availability plansIdentify stability, performance, and risk trends and conditions that indicate the need for changes to the Salesforce environmentBuild and maintain collaborative relationships with vendor partners, technicians, peer engineers, and business teamsRepresent the IT/BizApps team in broader organizational change, risk control, and governance initiativesConfigure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processesBuild and maintain reports, dashboards, and analytics to support business decision-makingImplement changes and enhancements to meet evolving business requirementsDesign and implement automation solutions such as Flows, Process Builder, and Approval Processes to streamline business operationsOptimize workflows to reduce manual tasks and improve efficiency across teamsSupport integration of Salesforce with third-party tools and applicationsProvide day-to-day support to Salesforce users, troubleshoot issues, and implement solutionsDevelop and deliver training materials and sessions to improve user adoption and proficiencyAct as a Salesforce subject matter expert, addressing inquiries and guiding users on best practicesManage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import WizardEnsure data accuracy through deduplication, validation, and ongoing monitoringCreate and manage custom reports and dashboards to meet reporting needs across departmentsStay informed about Salesforce releases, features, and best practices, and assess their potential impactTest and implement new Salesforce features and functionality to ensure seamless updatesMonitor system performance and resolve technical issues promptlyWork independently, take initiative, prioritize effectively, and complete tasks on timeMake decisions quickly and be comfortable acting on partial information when needed Technologies: SupportMuleSoftSalesforceSecurityTableauZapier More:
We are 8x8, connecting customers and teams globally and empowering CX leaders with performance insights to make smarter decisions, delight customers, and drive lasting business impact. We are hiring an experienced, detail-oriented, and proactive Salesforce Administrator to join our internal Information Technology team in London, UK. This is an in-office or hybrid role aligned to UK business hours, with flexible work arrangements including hybrid, on-site, or remote options. We offer a collaborative and supportive team environment with opportunities for learning and growth. We are a proud equal opportunities employer, believe diversity strengthens our company, and have been a member of the Living Wage Foundation for many years.
last updated 36 week of 2026