About this role
Salary: £61,000 - 101,000 per year
Requirements: Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experienceExperience with the Microsoft Power Platform, including exposure to Power Apps, Power Automate, Power BI, Power Pages, and Copilot StudioPrevious experience within a support and/or consultancy environmentStrong customer-facing and communication skillsExperience delivering training or supporting usersGood understanding of the Microsoft 365 ecosystemStrong troubleshooting and investigative skillsExperience working to SLAs and managing multiple support casesAbility to work independently in a remote environmentStrong organisation and attention to detail Responsibilities: Provide high-quality functional and technical support to customersRespond to customer support queries via telephone, email and online support systemsInvestigate Dynamics 365 CE and Power Platform issuesManage support cases from initial enquiry through to resolutionEnsure cases are progressed and resolved within agreed SLAsLiaise with internal Professional Services teams and third-party suppliersKeep customers updated throughout the support processPrioritise and manage our own support workloadProduce KPI and support reporting for managementHelp customers maximise the value of our Microsoft technologyCollaborate closely with wider consulting, development and customer service teams Technologies: CopilotCRMSupportMicrosoft 365Microsoft Power PlatformPower BIOffice 365 More:
We are an established and growing Microsoft Solutions Partner looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join our Customer Services team. This is a fully remote, home-based opportunity supporting a growing international customer base across Dynamics 365 CE and the Microsoft Power Platform. We offer equipment for your home-working setup, 25 days annual leave plus bank holidays, an employer pension scheme, life assurance, private healthcare, and 2 paid volunteering days per year. Some international travel may occasionally be required for training, events and company meetings.
last updated 36 week of 2026