About this role
Salary: £75,000 - 75,000 per year
Requirements: We require exceptional written and spoken English, with the ability to explain technical complexity clearly and empathetically.We look for a genuine passion for helping people and the emotional intelligence to handle high-stakes technical situations with composure.We expect an exceptional academic track record from high school and university.We prefer an undergraduate degree in a technical subject, or a compelling alternative path.We look for practical, hands-on experience supporting Linux systems.We expect exposure to three or more of the following: KVM or OpenStack; Docker, LXD/LXC, or Kubernetes; block, object, and network storage technologies; networking topics such as bonding, firewalls, bridging, switching, or MTU tuning.We value a strong troubleshooting mindset, including the ability to review stack traces or logs, identify OS/application-level bugs, and guide customers on next steps.We expect basic programming logic in any language to help parse code and work effectively with our engineering teams.We look for a proven track record of going above and beyond to deliver outstanding results for teams or customers.We require you to be based in our London, UK office.We expect availability for a regular weekend working rotation.We value interest in open source development and technology. Responsibilities: We deliver technical support to our employees and customers.We provide AV support for office conferences and events.We own and manage support cases from problem qualification through to full resolution.We transfer cases to colleagues or involve senior engineers when needed.We partner directly with customers through remote sessions, ticketing, and live conversations to understand and resolve technical roadblocks.We work closely with internal engineering teams and regional peer groups to bridge complex code fixes and customer needs.We communicate commitments, timelines, and expectations transparently and predictably.We develop an understanding of the Ubuntu development process so we can explain engineering fix timelines to customers.We author and maintain accessible knowledge base articles and share lessons learned across the community.We participate in a regular weekend working rotation to maintain continuity of care for our global partners.We serve as a key technical support resource for local teams and employees in our London office. Technologies: AICloudDockerIoTSupportKVMKubernetesLinuxLXCNetworkOpenStackUbuntu More:
We are Canonical, a founder-led, profitable, and growing company and a leading provider of open source software and operating systems for the global enterprise and technology markets. We publish Ubuntu, which is widely used in public cloud, data science, AI, engineering innovation, and IoT, and our customers include leading public cloud and silicon providers as well as industry leaders across many sectors. We operate as a globally distributed company with 1100+ colleagues in 75+ countries, with very few office-based roles and twice-yearly in-person team sprints in interesting locations around the world. We offer annual compensation reviews, a performance-driven bonus or commission, a USD 2,000 personal learning and development budget, annual holiday leave, maternity and paternity leave, an Employee Assistance Programme, travel opportunities, and Priority Pass and travel upgrades for long-haul company events. Our London-based role is office-based in London, England, and we are committed to equal opportunity and fair consideration for all applicants.
last updated 36 week of 2026