About this role
Salary: £62,000 - 102,000 per year
Requirements: 5+ years of experience working with data to solve problems and drive evidence-based decisionsStrong SQL skills and a solid grounding in statisticsExperience working closely with product teamsProven track record of delivering actionable insights that drive measurable impact with minimal supervisionStrong product intuition, business acumen, and the ability to connect analysis to strategyExcellent communication skills, both technical and non-technical, with a focus on driving decisions and outcomesStrong ownership, curiosity, and a growth mindsetExperience with a scientific computing language such as PythonAbility to effectively use AI tools such as Claude Code and Cursor to accelerate and improve workA mindset of automation and leverage, looking for ways to scale impact beyond one-off analysesComfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changingBonus: experience with data modeling and ETL pipelines, especially dbtBonus: experience building internal tools, data products, or self-serve analytics capabilitiesBonus: experience leveraging AI across the data workflow, from ideation and coding to analysis and communication Responsibilities: Partner with product teams to identify important questions and answer them with dataWork closely with product managers, designers, and engineers to develop key product success metrics, set targets, measure results and outcomes, and size opportunitiesDesign, build, and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tablesPartner closely with product researchers to build a holistic understanding of our customers, our products, and our businessInfluence product roadmap and product strategy through exploratory analysis and quantitative researchUse AI-assisted tools to accelerate analysis, coding, and insight generationIdentify opportunities to automate workflows and reduce time spent on repetitive tasksBuild scalable data products such as dashboards, models, and internal tools that enable stakeholders to self-serve insightsHelp teams interact more directly with data through better abstractions, semantic layers, or AI-powered interfacesRaise the bar for how AI is used within RAD by sharing patterns, workflows, and best practicesCraft clear, compelling data stories and communicate recommendations across R&D and the broader companyContribute to and shape core RAD foundations, improving how the team operates Technologies: AIClaude CodeCursorETLSupportPythonSQLdbt More:
We are Fin, the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market, enabling always-on customer support across service, sales, and ecommerce. Founded in 2011, we are one of the fastest-growing companies and one of the largest private software companies in the world, with nearly 30,000 global businesses using our products. Our Research, Analytics & Data Science (RAD) team uses data and insights to drive evidence-based decision-making, partnering across R&D to shape customer empathy, product strategy, and business impact. We offer a competitive salary and equity, unlimited access to Claude Code and best-in-class AI tools, weekday lunch, snacks, a stocked kitchen, regular compensation reviews, health and dental insurance, life assurance, open vacation and flexible holidays, paid maternity leave, six weeks paternity leave, and MacBooks or other equipment as needed. We work in a hybrid model and expect people in the office at least three days per week. We maintain a radically open, accepting, and inclusive culture and are committed to Equal Employment Opportunity.
last updated 36 week of 2026