About this role
Salary: £25,000 - 35,000 per year
Requirements: CompTIA A+ or equivalent experienceTwo Microsoft certifications from AB-900, AZ-900, AI-900, or SC-900, or equivalent2+ years experience in a service desk or IT support roleExcellent written and verbal communication skills with a professional, customer-focused mannerStrong troubleshooting methodology and analytical thinkingAbility to prioritise and manage a varied workload under SLA pressureDesirable: CompTIA Network+Desirable: 3CX Certified EngineerDesirable: Experience with ConnectWise, IT Glue, Thread, or similar PSA/documentation toolsDesirable: Experience with RMM tools such as Heimdal, N-able, or ConnectWise AutomateDesirable: Active pursuit of MD-102, AZ-800, or equivalent Microsoft certificationsDesirable: PowerShell scripting awarenessDesirable: macOS support experience Responsibilities: Log, triage, and resolve tickets across telephone, email, live chat, and ConnectWise, aiming for high first-time fix ratesSupport Microsoft 365, including Exchange, Teams, licensing, Conditional Access, MFA, and Intune enrolment and complianceManage identities across on-prem Active Directory and Azure AD/Entra IDTroubleshoot Windows 11, macOS basics, Group Policy, and RMM-monitored endpointsHandle networking basics such as DNS, DHCP, VPN, Wi-Fi, external DNS records, and WatchGuard firewall queriesWork with security tools including Heimdal AV, patching, email filtering, backup awareness, and endpoint securitySupport VoIP including 3CX and NTA call routing, plus Jola Mobile Manager awarenessScript with PowerShell, explore Rewst automation workflows, and run basic SQL queriesKeep documentation up to date in ConnectWise, IT Glue, and ThreadMentor junior engineers and contribute to team growthContribute to SOPs and knowledge base articlesProactively identify opportunities to improve clients systems and networks Technologies: AIActive DirectoryAzureFirewallSupportmacOSMicrosoft 365MobileNetworkPowerShellSQLSecurityVPNWindowsOffice 365CloudDevOpsSpark More:
We are Your IT Department, a service-focused IT team that makes technology straightforward, approachable, and genuinely useful for our clients. We value teamwork, growth, respect, customer focus, and fun, and we offer a people-first culture where ideas are welcomed and success is recognised. This Service Desk Engineer role is predominantly office-based with hybrid flexibility, occasional client site visits, and opportunities to support Field and Project Engineers. You will work from our Nottingham office in Eastwood, with benefits including transparent salary progression up to £35,000, fully funded certifications, structured internal training, 21 days annual leave plus bank holidays, pension contribution, regular 1:1s, mentorship, team events, charity days, wellbeing initiatives, free on-site parking, and health and wellbeing support.
last updated 36 week of 2026